Dealing with Difficult People

Local government officers often have to deal with difficult situations and manage conflict. This can involve members of the public, councillors or even other officers. The ability to act assertively in a difficult situation is a key skill for anyone who works in local government.

This course introduces participants to theories about why conflict happens, and how to deal with it if it does. It gives practical tips about how to spot a problem before it happens and how to defuse tense situations.

Who will benefit?

Anyone who regularly deals with conflict or leads teams will find this course particularly useful.

Because we write our own material, we can customise this course to suit your exact needs.

Recommended course content

• Constructive conflict management – principles and benefits
• Communication skills in difficult situations
• Styles of behaviour and their impact
• Problem people you may encounter
• Top tips for managing and reducing conflict
• Gender differences and their impact
• Giving and receiving feedback

For more information about this course, or to talk to us about what you would like us to cover, please email Midas today, or phone us on +44 (0)845 468 0235