Effective Communication

Communicating with other officers, members of the council and members of the public is an integral part of many officers’ jobs.

This highly interactive and enjoyable course focuses on practical ways to improve how we communicate.

Who will benefit?

As we write all of our own training material, we can customise this course to suit your precise needs.

This course will benefit anyone who regularly deals with members of the public, council members or other council officers.

Recommended course content

• Using positive language
• Increasing self awareness
• Working well with others
• Understanding relationships using Transactional Analysis
• Appropriate and assertive behaviour styles – why they matter
• Recognising and interpreting body language cues
• NLP - how communication and thinking styles work

Our participants find it useful to explore theories and put them into practice during the workshop. They tell us that this really helps them to improve their communication skills at work, in many different ways.

If you would like to know more about this course, or would like to include other topics specific to your organisation, please email Midas today, or phone us on +44 (0)845 468 0235

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