Customer Care

One or two day workshop

Tailor-made course presented in-house for your organisation

At Midas we believe that effective communication is the core of successful customer care. A committed customer friendly attitude from staff members, supported by responsive systems and procedures will enable an organisation to work towards excellence.

This course takes an interactive approach to Customer Care. This helps participants to use their new skills and knowledge where it really matters, back in their work situation.

Who will benefit

Any group of staff with regular customer contact, whether face to face or on the telephone, or both.

Click here for a printer friendly course outline (PDF)

Topics to select for your workshop

Here are some of the modules we recommend you consider for your tailor made training course. Topics can be added or removed following discussion with your Midas consultant.

Analysing the impact of customer care on your organisation
The art of providing an excellent customer service
What are Moments of Truth and why they matter
Identifying and overcoming the barriers to good customer care
Diversity issues in customer care
Communicating with customers
Making a positive first impression
Advanced listening skills
Using effective behaviour styles
Positive verbal skills.
Dealing with difficult customers
Gender communication – getting your message across to men and women effectively
Effective influencing skills
Creating a rapport with your customer
Negotiating with the customer
Systems and procedures to support Customer Service

Midas solutions for success

Midas runs successful in-house training programmes in both the public and private sectors. We develop our own unique, tailor-made courses which deliver a lasting and positive impact in the workplace.

For more information email Midas today, send us an enquiry form or telephone us on + 44 (0)845 468 0235