Dealing with Difficult People

One day workshop

Tailor-made course presented in-house for your organisation

Dealing effectively with difficult situations and managing conflict is a key skill at many levels in modern organisations. By becoming aware of how we and others react to conflict, we are able to choose to overcome such problems more easily.

Who will benefit

This workshop will benefit those who have either internal or external contact with difficult people and situations. It equips participants with the understanding of what is taking place and practical solutions they can use in the real world.

For more information email Midas today, send us an enquiry form or telephone us on + 44 (0)845 468 0235

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Typical workshop content

If there is another topic you would like to include in the course, just let us know. We will tailor-make the course to meet your needs.

Constructive conflict management – principles and benefits
Communication skills in difficult situations
Styles of behaviour and their impact
Problem people you may encounter
Top tips for managing and reducing conflict
Gender differences and their impact
Giving and receiving feedback

Midas solutions for success

Midas runs successful in-house training programmes in both the public and private sectors. We develop our own unique, tailor-made courses which deliver a lasting and positive impact in the workplace.